Get in touch with RCMTask
For a product walkthrough, an enterprise BAA, a security questionnaire, or general questions — pick the path below. RCMTask is a product of Rekha Technologies LLC. We reply to every inquiry within one business day.
Looking to evaluate RCMTask for your practice?
Book a walkthrough with our team. We will spend 20–30 minutes on your specific workflow (eligibility, prior auth, denials, records release, training — whichever you care about most), show how RCMTask handles it, and answer questions about pricing, BAA, and onboarding. No high-pressure pitching.
Book a demo
Or email us directly: hello@rcmtask.com. Reply within one business day.
Need support with your RCMTask account?
If you are an active RCMTask customer and need help — module configuration, training, billing, account questions, or troubleshooting — the fastest path is to email our support team. We reply within one business day during the workweek and within two business days on weekends.
Customer support
Email support@rcmtask.com with your practice name and a brief description of what you need. For account-specific issues, sign in first and use the in-app help so we have your context automatically.
Compliance, security questionnaires & BAA review.
Procurement teams reviewing RCMTask before signing — security questionnaires, BAA negotiation, subprocessor lists, data-residency questions — should reach the security team directly. We respond within one business day and provide a security packet (questionnaire response + BAA + subprocessor list + recorded audit-feature walkthrough) on request.
security@rcmtask.com
Security questionnaires, BAA review, vulnerability disclosure, audit packet requests.
privacy@rcmtask.com
Patient data subject requests, HIPAA inquiries, privacy notices, deletion requests.
Security & trust page →
Encryption, MFA, audit trail, subprocessors, BAA — what procurement teams ask for, before they ask.
Media, partnerships, and analyst inquiries.
Reporters writing about medical-practice software, healthcare-IT analysts covering revenue-cycle technology, billing companies exploring partnership integrations, and EHR/PMS vendors looking at co-marketing should reach out to our founder directly. We try to respond same-day for press deadlines.
Press & partnerships
Email hello@rcmtask.com with subject line starting "Press:" or "Partnership:" — the inbox is routed accordingly. RCMTask is a product of Rekha Technologies LLC.
Common contact questions
How fast do you reply?
Sales inquiries get a same-day response during US business hours, and within one business day otherwise. Customer support responds within one business day on weekdays, two on weekends. Security questionnaires get a first-pass response within one business day with the full packet typically delivered within two business days.
Do you offer phone support?
Not as a primary channel today. We are an email-first team — it gives us a written audit trail of every customer interaction, which matters for HIPAA. For Enterprise customers, dedicated support includes a scheduled-call option; reach out to discuss.
Where are you located?
RCMTask is operated by Rekha Technologies LLC in the United States. Our infrastructure runs on HIPAA-eligible AWS in US regions only; no customer PHI is replicated outside the United States.
Can I get a copy of your Business Associate Agreement?
Yes. Activation customers ($250 tier) get a click-through BAA included in onboarding. Enterprise customers negotiate a tailored BAA — request a copy by emailing security@rcmtask.com.
I think I found a security issue — who do I tell?
Email security@rcmtask.com with the details. We acknowledge reports within one business day and respond per our incident-response policy. We do not currently run a paid bug bounty but credit responsible researchers in our security acknowledgements.
I am a billing company — do you have a partner program?
Yes, informal today. Multi-tenant pricing for billing companies managing multiple practice clients is negotiated through Enterprise. Email hello@rcmtask.com with subject "Partnership:" and a brief description of your practice mix.
Or just try it.
Start free with the Sandbox — demo data, no card, no time limit. You will probably answer half your own questions in the first 10 minutes.